Vendors and Concessions Public Survey 2023

In partnership with the City Manager’s Office, the Special Event Committee and the Department of Public Works & Parks is collecting public feedback on the City of Worcester event, vendor and concessionaire permitting processes.

The Vendors and Concessionaires Survey has been developed for concessionaires, vendors, individuals and members of the public to share feedback on their experience with the City of Worcester’s vendors and concessionaires process.

Respondents who have not applied to be vendors and/or concessionaires are also invited to complete the survey to share input on the vendor application process. Responses will be anonymous and recorded for the purpose of review by the City of Worcester and Special Event Committee.

We appreciate your candid feedback, operational recommendations and shared experiences.

The deadline to complete this survey is Sunday, December 10, 2023.

For questions or concerns, please contact specialevents@worcesterma.gov.

Please click on the "NEXT" button to continue.

Vendors and Concessions Public Survey 2023

Background Information:

Have you been an approved vendor or concessionaire in a City of Worcester public park?

Yes

Declined

How many years have you vended or sold your product?

Do you feel you were provided a valid reason? If no, please elaborate.

Have you attended a City Parks Commission Meeting previously?

Yes

Which type(s) of City event permit(s) have you previously completed? Please select each of the options that apply:

Expressive Event Permit Application

Flag Raising Request

Parks Permit Application

Special Event Permit Application

Accessibility:

On a scale of 1-5 (1 being unsatisfied and 5 being completely satisfied), please rate your experience completing City applications, materials and documentation in terms of readability, clarity and transparency.

On a scale of 1-5 (1 being unsatisfied and 5 being completely satisfied), please rate your experience completing City applications, permitting processes in terms of effective communication, clear direction and accessible information.

On a scale of 1-5 (1 being unsatisfied and 5 being completely satisfied), please rate your experience participating in committee and commission meetings/hearings in terms of effective communication, clear direction and accessible information.

To improve the application and permitting process, are their specific accessibility recommendations and/or accommodations you would request of the City permitting system?

Customer Service:

On a scale of 1-5 (1 being unsatisfied and 5 being completely satisfied), please rate your experience interacting with City Staff throughout the application process.

On a scale of 1-5 (1 being unsatisfied and 5 being completely satisfied), please rate your experience interacting with City Staff throughout the vending experience on-site.

General Feedback:

How might the City application and permitting system better serve the needs of vendors and concessionaires and the diverse Worcester community?

What would improve the user experience with fees and payments?

Please share any additional feedback or suggestions.